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Ministry
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Agencies
Kosova Business Registration Agency – KBRA
Kosovo Investment and Enterprise Support Agency – KIESA
Drejtorati për Promovimin e Sektorit Privat
Drejtorati për Zhvillimin e Sektorit Privat
Trade Inspection – TI
Sektori për çështje juridike dhe administrative
Sektori për siguri të përgjithshme të produkteve
Sektori për mbikëqyrjen e tregut të naftës
Sektori i Tregut
Kosovo Standardization Agency – KSA
Kosovo Metrology Agency – KMA
Department of Legal Metrology
Departamenti i Metrologjise Skencore dhe Industriale
Kosovo Accreditation Directory – KAD
Industrial Property Agency – IPA
Departments
Legal Department
Legislation Designing and Harmonization Division
Division for Supervision of Implementation of Legislation, Legal Support and Inter-institutional Coo
Trade Department
Trade Policy Division
Trade Agreements Division
Market Protection Division
Industry Department
Industrial Policy Division
Divizioni për Analiza të Industrisë
Divizioni për Monitorim dhe Vlerësim të Politikave Industriale
Quality Infrastructure Division
Consumer Protection Department
Consumer Policy Development Division
Consumer Information and Education Division
European Integration and Policy Coordination Department
European Integration Division
Policy Coordination Division
IPA Program
Department for General Services
Internal Auditor
IT and Logistics Services Division
Divizioni për Transport dhe Logjistikë
Department of State Commodity Reserves
State Reserve Goods Division
Mandatory Crude Petroleum Reserves Division
Strategic Goods Trade Departament
Divizioni për Tregti të Mallrave me Përdorim të Dyfishtë
Divizioni i Mallrave Ushtarake, Shërbime Strategjike, Transit dhe Brokerim
Legislation DCTSG
Decisions of the DCTSG
DSGTC Licenses
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Department of Market Regulation of Oil
Divizioni për Licencim, Veprimtari me Naftë dhe Produkte të Naftës
Divizioni për Cilesi të Produkteve të Naftës, Biokarburante dhe Biolëngjeve
Department for Investments
Division for Strategic Investment
Division for General Investments
Department for Entrepreneurship
Division for Drafting and Developing MSME Policies
Division for Monitoring and Evaluation
Innovation Department
Innovation and Technology Division
Research and Development Division
Department for Budget and Finance
Division for Budget and Planning
Division for Finance and Accounting
Legislation
Laws
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European Direction
Ordinances
Manuals
Publications
MIET Publications
Home
Ministry
Minister’s Cabinet
Minister
Deputy Ministers
Political Advisers
Support staff
Office of the Secretary-General
Human Resources Unit
Public Communication Division
Procurement Division
Agencies
Kosova Business Registration Agency – KBRA
Kosovo Investment and Enterprise Support Agency – KIESA
Drejtorati për Promovimin e Sektorit Privat
Drejtorati për Zhvillimin e Sektorit Privat
Trade Inspection – TI
Sektori për çështje juridike dhe administrative
Sektori për siguri të përgjithshme të produkteve
Sektori për mbikëqyrjen e tregut të naftës
Sektori i Tregut
Kosovo Standardization Agency – KSA
Kosovo Metrology Agency – KMA
Department of Legal Metrology
Departamenti i Metrologjise Skencore dhe Industriale
Kosovo Accreditation Directory – KAD
Industrial Property Agency – IPA
Departments
Legal Department
Legislation Designing and Harmonization Division
Division for Supervision of Implementation of Legislation, Legal Support and Inter-institutional Coo
Trade Department
Trade Policy Division
Trade Agreements Division
Market Protection Division
Industry Department
Industrial Policy Division
Divizioni për Analiza të Industrisë
Divizioni për Monitorim dhe Vlerësim të Politikave Industriale
Quality Infrastructure Division
Consumer Protection Department
Consumer Policy Development Division
Consumer Information and Education Division
European Integration and Policy Coordination Department
European Integration Division
Policy Coordination Division
IPA Program
Department for General Services
Internal Auditor
IT and Logistics Services Division
Divizioni për Transport dhe Logjistikë
Department of State Commodity Reserves
State Reserve Goods Division
Mandatory Crude Petroleum Reserves Division
Strategic Goods Trade Departament
Divizioni për Tregti të Mallrave me Përdorim të Dyfishtë
Divizioni i Mallrave Ushtarake, Shërbime Strategjike, Transit dhe Brokerim
Legislation DCTSG
Decisions of the DCTSG
DSGTC Licenses
Contact DCTSG
List
Department of Market Regulation of Oil
Divizioni për Licencim, Veprimtari me Naftë dhe Produkte të Naftës
Divizioni për Cilesi të Produkteve të Naftës, Biokarburante dhe Biolëngjeve
Department for Investments
Division for Strategic Investment
Division for General Investments
Department for Entrepreneurship
Division for Drafting and Developing MSME Policies
Division for Monitoring and Evaluation
Innovation Department
Innovation and Technology Division
Research and Development Division
Department for Budget and Finance
Division for Budget and Planning
Division for Finance and Accounting
Legislation
Laws
Administrative Instructions
Regulations
Decisions
European Direction
Ordinances
Manuals
Publications
MIET Publications
ADMINISTRATIVE INSTRUCTION (MTI) NO.13/2018 ON THE COMPLAINT HANDLING PROCEDURE BY THE CONSUMER PROTECTION DEPARTMENT
ADMINISTRATIVE INSTRUCTION (MTI) NO.13/2018 ON THE COMPLAINT HANDLING PROCEDURE BY THE CONSUMER PROTECTION DEPARTMENT
12/05/2026
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Legal Department
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Consumer Information and Education Division
Budget and Planning Division
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