The Ministry of Industry, Entrepreneurship and Trade, even after the IMC penalties imposed on cable operators, informs consumers that they should keep submitting their complaints to the Consumer Protection Department so that they can be fully addressed and processed according to the applicable legislation.
Throughout this period, MIET, in the light of consumer protection, has been closely monitoring citizens’ complaints about deceptions related to the interruption of the broadcasting of DigitAlb television channels, despite them being included in the contracted package.
For this purpose, MIET informs that it will coordinate actions with the Central Market Surveillance Inspectorate and other responsible institutions, in accordance with the applicable legislation under which service providers’ contracts with consumers have been signed.
Consumers can submit their complaints by calling the toll-free number 0800 11000 or via email at konsumatori@rks-gov.net.