The Ministry of Industry, Enterprise and Trade, namely the Department for Consumer Protection, aiming to make the citizens aware of their consumer rights, encourages them to report any irregularities they encounter when purchasing items or receiving services from economic operators.
MIET, through the government strategy for consumer protection and the institutional framework, is the competent body that regulates the organization and operation of the structure responsible for the protection of consumers in the economic aspect.
The Department for Consumer Protection, which consists of 15 bodies competent for examining complaints, provides maximum treatment and care to consumer concerns, hence the increased percentage of consumer complaints and their addressing, during the last two years, translates into credibility towards our institutions.
MIET, through the Department for Consumer Protection, aims to create a safe environment, a social guarantee, for all products and articles on the market so that they are of high quality and safe to purchase.
On this occasion, we call on all citizens-consumers to be attentive during purchases and, in case they encounter any violation of consumer rights, to continue to address complaints/notices to the Market Inspectorate, through the Department for Consumer Protection in the Ministry of Industry, Entrepreneurship and Trade.
In any case, citizens are invited to report to:
Tel: 0800 11000 or
E-mail: konsumatori@rks-gov.net
All your requests and reports will be carefully reviewed.
Thank you for your cooperation!